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Privacy Policy

1. Introduction

Welcome to Mobile Fuel Doctor. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our fuel drainage and wrong fuel recovery services in London.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a service, or fill out a form, we may collect:

  • Full name

  • Phone number

  • Email address

  • Vehicle details

  • Location/address for service

  • Any additional information you provide

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

This information helps us improve our website and services.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide emergency wrong fuel recovery services

  • Process service requests

  • Communicate appointment details

  • Improve our website and customer experience

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only when necessary:

  • With team members or technicians to provide service

  • With payment processors (if applicable)

  • When required by law or legal authorities

All third parties are required to keep your information secure and confidential.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access

  • Loss or theft

  • Misuse or disclosure

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to:

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

You can control or disable cookies through your browser settings.

7. Your Rights (UK GDPR)

As we operate in London, you have rights under UK data protection laws, including:

  • The right to access your personal data

  • The right to request correction of inaccurate data

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal and accounting requirements

  • Resolve disputes

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Mobile Fuel Doctor
London, United Kingdom
Phone:   020 3793 3000